The Library
Foundational references shaping Navigator and Companion
This is a working collection of ideas that shape Baseera Labs. These references are not abstract. Each one informs how we design Navigator and Companion.
Reading
- Design for Care
A foundational work in healthcare service design that frames care as a connected journey of services and experiences.
Navigator: Informs system mapping across the full care journey rather than isolated institutions.
Companion: Reinforces that care continues beyond the clinical encounter.
- Systemic Design / Design Journeys Through Complex Systems
A body of work on designing within complex, interconnected systems rather than linear service models.
Navigator: Shapes how Navigator models healthcare as interconnected pathways rather than simple linear flows.
- Calm Technology
Introduces the principle that technology should stay in the background, reduce cognitive load, and respect attention.
Companion: Guides a calm, restrained, and non-intrusive support style.
- Improving Diagnosis in Health Care
A major report showing that diagnostic error often emerges from system and communication failures, not only individual performance.
Navigator: Supports the core insight that confusion is frequently a system design problem. Reinforces the need to reduce ambiguity and surface pathway structure.
- Continuity and Coordination of Care
WHO frameworks emphasizing integrated care, continuity over time, and coordination across services.
Navigator: Informs how care flow should be mapped across institutions.
Companion: Supports design for the spaces between those transitions.
- Toolkit to Engage High-Risk Patients in Safe Transitions Across Ambulatory Settings
A practical toolkit focused on safety and communication during discharge, referral, and follow-up.
Companion: Validates between-visit support and continuity in real-world care.
Watching / Listening
- Inventing on Principle
Explores how systems should make structure visible, understandable, and immediate.
Navigator: Reinforces that systems should reveal structure, not hide it.
- Calm Technology (Talks)
Expands on technologies that inform without interrupting and remain at the periphery of attention.
Companion: Reinforces quiet interaction and low cognitive load.
- Doing with Images Makes Symbols
Explores how people understand systems through representation and symbolic models.
Navigator: Influences how complex systems are visualized and navigated.
- How to Do Nothing
A critique of the attention economy and constant stimulation.
Companion: Supports a restraint posture: not everything should be surfaced.
Practice / Systems
- Shared Decision Making (NG197)
Defines how care decisions should be collaborative, informed, and patient-centered.
Companion: Supports the boundary: guide, but do not decide.
- Ethics and Governance of Artificial Intelligence for Health
Defines principles including transparency, safety, and accountability.
Companion: Supports safe, bounded responses in patient-facing contexts.
Copilot: Guides assistant behavior in clinical workflow environments.
- Ethics and Governance of AI for Health: Guidance on Large Multi-Modal Models
Extends ethical and governance guidance to large multimodal AI systems in health.
Companion: Relevant for future multimodal interaction and richer support models.
- CAHPS Ambulatory Care Improvement Guide
Focuses on measuring and improving patient experience in ambulatory care settings.
Companion: Grounds experience design in real quality metrics, not assumptions.
- OpenNotes
Promotes transparent patient access to clinical notes.
Navigator: Supports clarity and system understanding.
Companion: Reinforces transparency and patient empowerment.
These references are not separate from the work. They shape how Baseera thinks: Navigator makes systems understandable, Companion makes them livable.